NO SHOWS
We understand life gets in the way but we ask you cancel within the 12 hours leading up to your appointment(s).
If for any reason you are a no show or you cancel last minute without rebooking, your card on file will be charged 50% of the service cost plus a $5.00 processing fee.
We understand life gets in the way and if you need to cancel we ask you do so within the 12 hours leading up to your appointment(s).
Please understand our technicians are self employed and when you don’t show up for an appointment we still need to receive compensation.
Late policy
Please aim to arrive on time, if you’re running late just give us a courtesy call!
We do our best to accommodate all clientele and We try our best to schedule appointments accordingly.
If you are running more than 10 minutes late we will likely need to reschedule your appointment.
GENERAL POLICIES
ARRIVAL TIME
Please aim to arrive on time if not early for your first appointment. If you arrive after your scheduled appointment time, we cannot guarantee that we can extend the time of your appointment.
APPOINTMENTS OUTSIDE STUDIO HOURS
Some of our services are offered outside of our regular running hours. If you have an appointment that is booked outside of those hours please note the studio door may be locked upon your arrival. Just give us a call and your technician will open the door for you.
BRINGING CHILDREN
Children are welcome to accompany you to your appointment. So long as they are respectful of their surroundings and can sit patiently through the allotted appointment time.
SATISFACTION GUARANTEED
If you find you are unhappy with any of the services please contact us within 48 hours. Within 48 hours we will be able to schedule a complimentary fix. Any issues after 48 hours of your appointment or if you failed to follow the proper aftercare instructions, will result in a full price for the next service provided.
MINORS
Any client under the age of 18 MUST be accompanied by a parent or legal guardian when booking the following services.
-Any Lash Service
-Brazilian
-Sunless tanning
– Semi-Permanent Eyebrows
– Brow Tinting
– Merakai Confidential
The parent or guardian will be asked to authorize the service the minor is receiving. It is then up to the client and parent or guardian if they would like to stay for the duration of the service.
COVID-19
We kindly ask everyone to be sanitizing or washing their hands AS SOON AS they enter the beauty bar. If you do not have a mask we can provide one to you.
- If you’re medically exempt from wearing mask, please let us know ahead of time.
- If you or anyone you live with is sick or feeling sick please call to reschedule your appointment.
- If you have been in contact with COVID-19 please call to reschedule your appointment.
Questions or Comments
Are you looking for a specific time or service?
Do you need recommendations?
Send us a message, and we will get back to you soon!